Stuck, found a bug, or want something changed on your account? Email us and a person will reply.
Email: support@kobowine.com
Include the email address you sign in with so we can find your account. We aim to reply within two business days.
Fill the frame with the front label in even light and hold still for a second. Adding the back label helps with producers that print the wine name there. If Kobo still gets it wrong, tap the fields to correct them before saving. Your correction improves the shared catalogue for everyone.
You give each wine one of three verdicts: bottle (you would buy a bottle), glass (you would have a glass), or pass. Kobo then asks a few quick head-to-head questions against wines you already rated with the same verdict and slots the new wine in between them. Scores are frozen once placed. To change a placement, open the wine and choose re-rank.
Each tasting is public, friends-only, or private. Public tastings appear to anyone who follows you or views the wine. Friends-only tastings appear to people you follow back. Private tastings are visible only to you. You can change the visibility of any tasting at any time by editing it.
Contact matching happens on your phone. Kobo hashes the email addresses in your contacts on the device and sends only those hashes to our server, where they are compared with hashes of registered users. Names, phone numbers and raw email addresses never leave your phone. You can decline contacts access and still add friends by username.
Kobo sends a push notification when someone follows you, likes or comments on a tasting, or tags you in one. Turn them off in iOS Settings under Notifications, or per type inside the app.
Open the tasting, tap the menu in the corner, and choose Delete. It is removed from your cellar, your friends' feeds and the wine's page.
Open your profile, tap Settings, then Delete Account and confirm. Your account, tastings, photos, comments, likes, follows and rankings are removed immediately and you are signed out. If you can no longer sign in, email support@kobowine.com from the address you signed up with. See the privacy policy for what is kept and why.
Email us and we will send a copy of your tastings and profile as JSON within 30 days.